- If about microfinance or inclusive finance, I write about things which I hear, about events I go to, or articles I read. There is a small bias towards mobile payments, alternative delivery channels, and alternative data for credit scoring since I am am very interested in these topics. When I do not blog about interesting topics, I am an impact microfinance investment officer at the European Investment Bank (EIB).
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Tag Archives: chal
The customer experience – making or breaking your DFS Business model!
It sounds obvious that people using digital financial services (DFS) will stop using the services if their confirmation sms does not arrive, if they do not know if their money has been transferred or their utility bill has been paid. … Continue reading
Posted in Allgemein
Tagged banking agents, chal, consumer protection, digital financial services
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