Monthly Archives: June 2015

The customer experience – making or breaking your DFS Business model!

It sounds obvious that people using digital financial services (DFS) will stop using the services if their confirmation sms does not arrive, if they do not know if their money has been transferred or their utility bill has been paid. … Continue reading

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Cash is “coined freedom” for Germans

This citation by Fjodor Michailowitsch Dostojewski is very much in line with Germans resilience to move towards electronic payments. I was already wandering why electronic payments were always such a hassle in Germany. Small retail transactions are almost never (only … Continue reading

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