Tag Archives: banking agents

Flash from the Past: business case of digital financial services

Posted on 7. August 2018 by hannah

Whow, I remember the times so clearly before having been hijacked by the European Investment Bank. I was an independent consultant hired by one of the consultancies contracted by the IFC to develop the business case on digital financial services (DFS) with 5 … Continue reading →

Posted in Allgemein | Tagged , , | Comments Off on Flash from the Past: business case of digital financial services

Indian Agent Networks – or how to open 10million accounts in a week

Posted on 30. September 2015 by hannah

The Helix Institute launched another of their Agent Network Accelerator Surveys. This time on India. For those who do not know them yet, The Helix Institute of Digital Finance, was founded in November 2013 as a partnership between MicroSave, the Bill & Melinda Gates Foundation, … Continue reading →

Posted in Allgemein | Tagged , , , , | Comments Off on Indian Agent Networks – or how to open 10million accounts in a week

The customer experience – making or breaking your DFS Business model!

Posted on 25. June 2015 by hannah

It sounds obvious that people using digital financial services (DFS) will stop using the services if their confirmation sms does not arrive, if they do not know if their money has been transferred or their utility bill has been paid. … Continue reading →

Posted in Allgemein | Tagged , , , | Comments Off on The customer experience – making or breaking your DFS Business model!

Nigeria: CBN approves 2 models of mobile money services

Posted on 25. April 2015 by hannah

It took them quite some time, but I guess they have gotten around finally doing it. If this is the right set up we will see, but it is a start. After years of market development, digital finance in Nigeria … Continue reading →

Posted in Allgemein | Tagged , , , | Comments Off on Nigeria: CBN approves 2 models of mobile money services

Banking agents in Peru…

Posted on 9. February 2015 by hannah

CGAP recently launched a CGAP brief “Driving Scale and Density of Agent Networks in Perú” based on a CGAP-led research on 26,000 banking agents and 24 million monthly transactions to describe the relationship among factors that will help these agent networks to … Continue reading →

Posted in Allgemein | Tagged , , , | Comments Off on Banking agents in Peru…

Agent management – how to set up the channel

Posted on 24. August 2014 by hannah

I know… I know… it took me longer than planned. But here it is: The continuation of my previous blog “Microfinance Institutions and Alternative Delivery Channels (ADCs)” which was based on the presentation by Mark Flaming and Joseck Mudiri “Microfinance … Continue reading →

Posted in Allgemein | Tagged , | Comments Off on Agent management – how to set up the channel

Where are we with banking agents?

Posted on 28. February 2014 by hannah

During my time at CGAP (until 2008), I have been the lead researcher on banking agents, their business model, the costs, and benefits, etc. During the last 5 years, I have spent very little time on the topic, but have … Continue reading →

Posted in Allgemein | Tagged , , | Comments Off on Where are we with banking agents?