Tag Archives: banking agents

Indian Agent Networks – or how to open 10million accounts in a week

The Helix Institute launched another of their Agent Network Accelerator Surveys. This time on India. For those who do not know them yet, The Helix Institute of Digital Finance, was founded in November 2013 as a partnership between MicroSave, the Bill & Melinda Gates Foundation, … Continue reading

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The customer experience – making or breaking your DFS Business model!

It sounds obvious that people using digital financial services (DFS) will stop using the services if their confirmation sms does not arrive, if they do not know if their money has been transferred or their utility bill has been paid. … Continue reading

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Nigeria: CBN approves 2 models of mobile money services

It took them quite some time, but I guess they have gotten around finally doing it. If this is the right set up we will see, but it is a start. After years of market development, digital finance in Nigeria … Continue reading

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Banking agents in Peru…

CGAP recently launched a CGAP brief “Driving Scale and Density of Agent Networks in Perú” based on a CGAP-led research on 26,000 banking agents and 24 million monthly transactions to describe the relationship among factors that will help these agent networks to … Continue reading

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Agent management – how to set up the channel

I know… I know… it took me longer than planned. But here it is: The continuation of my previous blog “Microfinance Institutions and Alternative Delivery Channels (ADCs)” which was based on the presentation by Mark Flaming and Joseck Mudiri “Microfinance … Continue reading

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Where are we with banking agents?

During my time at CGAP (until 2008), I have been the lead researcher on banking agents, their business model, the costs, and benefits, etc. During the last 5 years, I have spent very little time on the topic, but have … Continue reading

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